What is our return policy?
At Tallio’s Coffee & Tea, we strive to provide products that you fall in love with every time you brew, steep or wear. But, we understand that sometimes things just don’t work out.
If you would like to return all or part of your order, please reach out to us within 30 days of purchase with your order number and the item(s) you want to return. All items purchased online can only be returned through the mail.
Can I return coffee or tea products? Coffee and tea are perishable and our whole beans are roasted to order, so we’re unable to accept returns on coffee or tea. But don’t worry—we’re here to help! If there was an error with your order, please contact us within 30 days of your purchase. If you’re dissatisfied with your coffee or tea, our expert team will help you track down your soon-to-be favorites.
What should I do if my order arrives defective or damaged? Please contact us with your order number (or shipping address) and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and report this to our warehouse and product team. We’ll get you sorted right away!
Can I return Tallio's Coffee & Tea products that I purchased at a grocery store? While we can’t refund your purchase directly in cafe or online, we can offer a similar replacement product shipped directly to you from one of our roasteries. Just reach out to us and we’ll ensure you are taken care of.
Last Updated Wed Jan 19 2022